City Operations Supervisor
Company: Global Medical Response
Location: San Diego
Posted on: May 6, 2024
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Job Description:
Job Title: City Operations Supervisor Reports To: Manager of
OperationsDepartment:Operations Location: San Diego Our mission of
providing care to the world at a moment's notice is at the heart of
everything we do. We are caregivers, first and foremost and we will
be there when you need us.With more than 38,000 employees, Global
Medical Response teams deliver compassionate, quality medical care,
primarily in the areas of emergency and patient relocation services
around the world. We provide end-to-end medical transportation as
well as fire services, integrated healthcare solutions and disaster
response. The mission and purpose of this position is to ensure the
compassionate delivery of high quality care and service in a
professional and cost-effective manner through the supervision of
field personnel.Provides direct patient care in accordance with
company protocols and/or online medical direction. Assists with the
coverage of open shifts as needed in the assigned area.ESSENTIAL
FUNCTIONS/DUTIESSTRATEGIC CHALLENGESThe Operations Supervisor is
the first line of support and supervision over the actual delivery
of care and transport service for the operating division. The
primary responsibility of the Operations Supervisor is to direct
and support field personnel to ensure cost effective, professional
delivery of service and care to customers/patients. The critical
strategic challenges to this position include the following:*
Changing customer expectations, including changes in the way care
is delivered, potentially expanding services, or loss of services
to other agencies (e.g., fire departments) have resulted in unclear
or confusing role definitions. This results in changing employee
expectations and lowered employee morale* The
growth-through-acquisition strategy has impacted all areas of AMR,
resulting in the need for integration of processes and culture,
which also impacts employee morale. The Operations Supervisor must
deal with these morale issues daily* Reorganization of work, which
has resulted in role confusion for the Operations Supervisor. Some
positions are focused on the supervision and support of reporting
employees; other supervisors spend a great deal of time on data
collection and reporting, leaving limited time for supporting
employees* Very large spans of control and employee shift
structures make it extremely difficult for an individual Operations
Supervisor to forge a strong relationship with the employees he/she
is responsible for. This relationship needs to exist to support
employee communications and coaching and development. In some
locations, there are no assigned reporting relationships at all,
which creates even more difficulty* Changes in technology result in
faster, easier methods for communicating, and collecting and
analyzing data. The Operations Supervisor must ensure the
implementation and proper use of such technology to maximize
productivity and effectiveness* The demands of the organization
often exceed the time available for Operations Supervisors to do
the workKEY RESPONSIBILITIES* Ensure continuous quality improvement
through clinical management and protocol compliance* Investigate
accidents and major incidents to gather information, resolve
issues, and communicate findings* Coordinate operations during
times of disaster* Gather information from customers regarding
issues and problems, document complaints, and work with others for
resolution to ensure customer satisfaction* Provide appropriate
resources to debrief care-giving personnel (CCTs, Paramedics and
EMTs) after particularly critical incidents (Critical Incident
Stress Debriefing)* Schedule crews to staff units, including
re-scheduling for employees on sick leave, and ensure crews are on
the street at the beginning of their shifts* Function as a crew
Paramedic or EMT as required* Manage the storage, distribution and
collection of narcotics* Provide support and assistance to the
field personnel to help them achieve maximum performance* Provide
daily direction and clarity of expectations to field personnel*
Collect information, conduct meetings and resolve issues with
regard to employee problems, issues and concerns* Coach employees
to perform at their highest levels and provide performance
feedback* Assist employees in career planning* Provide support to
crews by acquiring needed resources* Participate in the resolution
of union or non-union grievances and administer the disciplinary
process* Communicate division and AMR information to field
employees clearly, gather information from the field regarding
company issues, and report and help resolve field-management
issues* Partner with human resources to ensure the availability of
employee counseling as necessary* Identify needs and support
continuous improvement in employee development through training.*
Participate in orientation of new employees* Administer company
policies and procedures, as well as employment law in a consistent
manner* Interact daily with fire, police, hospital, physician
group, nursing homes and other service providers regarding the
integration and delivery of services and to manage the AMR image
with facilities* Participate in community service to enhance the
image of the company* Identify customer processes that lead to
enhancements of service* Supervise the daily operations of the
field* Collect paperwork and generate reports for management*
Assist crews in stocking trucks/units* Ensure unit readiness by
managing the fleet and materials* Screen trip tickets* Reinforce
importance of complete, accurate, and timely completion of run
reports* Perform other duties as assigned
QUALIFICATIONSExperience:* EMS Field Experience* Past supervisory
experience* Field Training officer experience or Instructor
experience* Experience as a SSC or EMDEducation:* High School
Diploma or equivalent (GED)* Associate of Arts or Bachelor of
Science or Arts in Business, Healthcare or Appropriate Field of
StudySkills:* Ability to employ discretion and
confidentialityCredentials/Licenses: * Current Paramedic or EMT
certification/all other required certifications* Driving policy in
compliance with AMR policy regarding insurability Why Choose AMR?
is one of 's (GMR) family of solutions. Our GMR teams deliver
compassionate, quality medical care, primarily in the areas of
emergency and patient relocation services. View the stories on how
our employees provide care to the world at Learn how our are at the
core of our services and vital to how we approach care, and check
out our comprehensive benefit options at .
EEO Statement
Global Medical Response and its family of companies are an Equal
Opportunity Employer, which includes supporting veterans and
providing reasonable accommodations for individuals with a
disability. Notice of Nondiscrimination:
https://www.globalmedicalresponse.com/docs/site/non-discrimination
Check out our careers site benefits page to learn more about our
comprehensive benefit options, which include medical, vision,
dental, 401k, disability, FSA, HSA, EAP, vacation and paid time
off.Salary Range: $90,000 - $125,000 Yearly DOE
Keywords: Global Medical Response, Calexico , City Operations Supervisor, Other , San Diego, California
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