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IT Project & Administration Manager (Information Technology Projects & Business Operations Manager)

Company: Santa Clara Valley Water District
Location: Calexico
Posted on: November 21, 2022

Job Description:

IT Project & Administration Manager (Information Technology Projects & Business Operations Manager) Print ( Apply IT Project & Administration Manager (Information Technology Projects & Business Operations Manager) Salary $163,550.40 - $208,894.40 AnnuallyLocation CA, CAJob TypeFull-TimeDivisionInformation TechnologyJob Number01498-EClosingContinuous

  • Description
  • Benefits
  • Questions DescriptionOverview:Valley Water is searching for top-tier candidates to fill this exciting opportunity. Are you a seasoned IT project manager who thrives by building strong cross-functional relationships, implementing new large-scale projects, and leading people through change?Our Information Technology (IT) Division is seeking an experienced INFORMATION TECHNOLOGY PROJECTS AND BUSINESS OPERATIONS MANAGER to manage Valley Waters IT project and service portfolios, governance program, budget, and business operations. Working under the Deputy Administrative Officer of Information Technology, the IT Projects and Business Operations Manager will help drive IT strategy, mature processes, and capabilities, and build strong partnerships within our customer centric culture.Santa Clara Valley Water District is a premier Water District in Santa Clara County, supplying wholesale water, providing flood protection, and serving as environmental stewards for clean, safe creeks and healthy ecosystems. The District serves approximately two million people in 15 cities: Campbell, Cupertino, Gilroy, Los Altos, Milpitas, Monte Sereno, Morgan Hill, Mt. View, Palo Alto, San Jose, Santa Clara, Saratoga and Sunnyvale, and the towns of Los Altos Hills and Los Gatos, and manages 10 dams and surface water reservoirs, three water treatment plants, a state-of-the-art water quality laboratory, 277 acres of groundwater recharge ponds, and 275 miles of streams.The IT Projects and Business Operations Manager is responsible for managing an operating budget in excess of $17 million, a $5M+ annual capital budget, and a project portfolio that includes 10 open IT capital projects and 74 internal projects. The IT Projects and Business Operations Unit provides essential IT project management and administrative services that include compliance, procurement coordination, strategic planning, budget, reporting, contract management, internal audit planning and coordination, policy development, governance, IT service and software portfolio management, and other critical services.This position is eligible for a hybrid telework schedule, typically working 40% remote and 60% onsite. Key Responsibilities include, but are not limited to:
    • Manages some of the IT Divisions most impactful projects.
    • Manages the IT Division project portfolio and service catalog.
    • Identifies opportunities for project/service consolidation.
    • Manages and oversees staff responsible for project management, complex analysis, program development, compliance, policy development, strategic planning, budget, reporting and financial planning.
    • Manages the Divisions Customer Partnership Program, building and maintaining relationships with key business stakeholders.
    • Coordinates the Districts Information Technology Governance Program, facilitating stakeholder buy-in and overseeing change management for new IT applications and projects.
    • Assists IT Division with evaluating and maintaining compliance with complex cybersecurity and information technology objectives.
    • Ensures the effective communication of projects and changes to facilitate adoption, collaboration, and end-user education.
    • Initiates solicitations, including requests for proposal and sole source requests to provide materials and services; negotiates and executes contracts; prepares and submits Board Agenda items for contract approval; and administers and manages contracts ensuring compliance with all requirements.
    • Ensures review and approval of IT hardware and software purchases District-wide.
    • Serves as Divisions primary contact for Request for Information and Request for Proposals.
    • Individually or as a team lead, facilitates all Division purchases and processes all invoices.
    • Facilitates development of all new IT capital projects.
    • Responsible for reporting, oversight, transactional analysis, and compliance with Divisions budgets, including developing projections, multi-year cash flow analyses, cost containment strategies, and tracking grant funds disbursement.
    • Authors administrative, management, operational, staff, legal, regulatory, and financial reports.
    • Manages and participates in the development, design, implementation, and modification of District-wide and division/unit specific business applications and platforms; coordinates the design, development, upgrading, implementation, and testing of new systems and applications.
    • Leads and guides project teams in execution of IT projects, including developing strategies to complete work and ensuring compliance with acceptable information services standards and District procedures.Ideal Candidate's Background Includes:Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria listed below.Ideal Experience:
      • Five or more years of experience in analysis, design, implementation, and management of information systems and technology
      • Four or more years of experience managing complex IT projects such as enterprise resource planning, enterprise content management, customer relationship management, Voice over IP, IT disaster recovery, and cybersecurity.
      • Two or more years of direct supervisory experience.
      • Experience managing an IT service portfolio, including a background in ITIL, strong documentation skills, and the ability to explain technical projects and services using non-technical words.
      • Experience managing budgets in excess of $10,000,000 including financial planning and reporting.Ideal Skills and Abilities:
        • Ability to identify IT issues and opportunities, formulate and evaluate technology strategies, set priorities, and allocate resources to effectively coordinate and meet business needs amongst a diverse set of stakeholders.
        • Ability to evaluate and develop improvements to applications support operations, procedures, policies, or methods.
        • Ability to conduct complex applications support research, evaluate alternatives, make sound recommendations, and prepare effective technical reports.
        • Ability to adapt to complex and challenging software environments.
        • Ability to apply the relevant procedures, policies, and documents.
        • Proven track record of managing multiple high-profile projects simultaneously and delivering results with limited supervision.
        • Strong relationship-building and collaboration skills.
        • Excellent written and verbal communication skills.
        • Proven track record of customer-focused and solutions-oriented leadership.
        • Strong change management skills and experience.Ideal Training and Education:
          • Graduation from an accredited four-year college or university with major coursework in management information systems, computer science, business or public administration, or a related field.
          • PMP (Project Management Professional) & ITIL (Information Technology Infrastructure Library) Certifications PreferredRequired License or CertificatePossession of, or ability to obtain, an appropriate, valid California driver's license. Individuals who do not meet the driver's license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis.To review the Job Description, please click hereIT Projects and Business Operations Unit (Position Code 0834)COVID-19 vaccination requirement:To protect our most valuable assets, our employees, as well as the communities we serve, Valley Water requires all newly hired Valley Water personnel to be fully vaccinated (for COVID -19) or to be formally excused from the requirement through the *reasonable accommodation process (for details, see bottom of job posting)Valley Water Telework Program: Eligibility for telework will depend on the type of work performed, operational needs, and the ability for the employee to perform the essential functions of their job duties while teleworking. Employment with Valley Water requires employees to live within 150 miles of their primary physical work location located in (San Jose, Sacramento) California by their start date.This posting will close without notice. Please submit your application as soon as possible to ensure consideration for this role. Selection Process(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview.(2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to repost this position as deemed necessary.Consideration may be given to existing applicant pools within the same classification.Covid-19 Vaccination Requirement:Fully vaccinated means (1) it has been at least two weeks since a person has completed the entire recommended series of a COVID-19 vaccine, and (2) the person has provided proof of vaccination in a form consistent with the requirements for verification of vaccine status in the State of Californias July 26, 2021, Public Health Officer Order.**Limited Exemptions to Vaccination RequirementAn individual who has been provided a job offer may request a reasonable accommodation to the vaccination requirement if they:
          • Have a contraindication recognized by the U.S. Centers for Disease Control and Prevention (CDC) or by the vaccines manufacturer to every approved COVID-19 vaccine. A contraindication means a condition that makes vaccination inadvisable;
          • Have a disability and are requesting an exception as a reasonable accommodation based upon this disability; or,
          • Object to COVID-19 vaccination based on their sincerely held religious belief, practice, or observance. Valley Water's Equal Opportunity Non-Discrimination Policy is available for review upon request.Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.The Santa Clara Valley Water District, now known as Valley Water, offers a comprehensive benefit package including, vacation, holidays, and sick leave as well as medical, dental, vision, EAP, life and disability insurance. In addition, Valley Water participates in the California Public Employees' Retirement System (PERS). To view a summary of benefits, click here ( 01 I acknowledge that I have entered my Work Experience and Education on the employment application and I am aware these are required fields. If they are not completed, the application is considered incomplete and I will be disqualified as an applicant for the position.
            • Yes
            • No02 Please answer the supplemental questions thoroughly, clearly and concisely as the responses provided (along with the entire application package) will be carefully reviewed to determine which candidates will move forward in the recruitment process. I have read this information and am aware of the importance of responses to the supplemental questions.
            • Yes
            • No03 I acknowledge and understand that upon selection, and as part of the conditions of employment, I will be required to show proof of COVID-19 Vaccination. Valley Water requires all newly hired Valley Water personnel to be fully vaccinated (for COVID -19) or to be formally excused from the requirement through the reasonable accommodation process.
            • Yes
            • No04 Which of the following project types do you have experience overseeing?
            • Network Systems
            • Servers
            • Telecommunications Management
            • Desktop Systems and Help Desk Service Management
            • ERP
            • CRM
            • Cybersecurity
            • ECM05 Please indicate your experience in analysis, design, implementation, and management of information systems and technology.
            • None to less than 5 years
            • 5 or more years06 Please check the box that best demonstrates your experience managing Information Technology budgets in excess of $2,000,000 annually.
            • None to less than 2 years
            • 2 or more years07 Please check the box that best demonstrates your experience managing Information Technology Projects and Project Portfolios.
            • None to less than 4 years
            • 4 or more years08 Please indicate your years of supervisory experience which includes responsibility for employee evaluations, salary decisions, hiring disciplinary actions and work schedules.
            • None to less than 2 years
            • 2 or more years09 Do you have a PMP (Project Management Professional) certification?
            • Yes
            • No10 Do you have any ITIL (Information Technology Infrastructure Library) certifications?
            • Yes
            • No11 If so, please specify which ones. 12 Describe in detail three IT projects you've managed that you are most proud of. In your answer, indicate the size, scope, and budget of the projects (e.g., number of equipment or staff supported/impacted, etc.) as well as your level of involvement. 13 Describe your experience leading organizations through periods of dramatic change, for example migrating from traditional on-premises servers to an IAAS model or switching from a PBX environment to VOIP. What was your role? How did you ensure staff buy-in? How did you facilitate training staff on new technologies? 14 Describe the business groups or functions you've worked closely with in the past five years and what your approach to relationship building was. 15 Please list the full name of the regular/permanent Valley Water employee who referred you to this position (only one name will be accepted, so if multiple are listed, the first name provided will be documented as the referring employee). If this does not apply to you, write "N/A". 16 Employment with Valley Water requires employees to take an Oath as a Disaster Service Worker within California and to live within 150 miles of Valley Water Headquarters in San Jose, California by the start date. Valley Water does not cover relocation costs. If you live further than 150 miles from Valley Water Headquarters, please discuss your willingness to relocate if offered the position. If this does not apply to you, write "N/A". Required Question AgencySanta Clara Valley Water District (CA)Address5750 Almaden Expressway San Jose, California, 95118 Phone1-408-630-2260 Website Apply Please verify your email address Verify Email

Keywords: Santa Clara Valley Water District, Calexico , IT Project & Administration Manager (Information Technology Projects & Business Operations Manager), IT / Software / Systems , Calexico, California

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