Service Support Specialist
Company: Mosaic
Location: Yuma
Posted on: February 27, 2026
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Job Description:
Are you passionate about making a tangible difference in
people's lives? Mosaic is looking for a Service Support Specialist
to join our mission of relentlessly pursuing opportunities that
empower people. In this role, you will be the bridge between our
community partners and the life-changing services we provide. Why
Mosaic? At Mosaic, we believe in a caring community where everyone
has a voice. You will join a culture built on the values of
belonging, connection, faithfulness, and grit . As part of our
team, you will help ensure that the people we support lead
meaningful lives while advocating for their rights. Your Impact As
a Service Support Specialist, you will play a vital role in our
service delivery by: Coordinating Care: Managing new referrals and
assisting with intake assessments to ensure clients receive
high-quality care. Building Relationships: Fostering strong
connections with Managed Care Plans, Case Managers, and community
partners. Supporting Our Workforce: Assisting with the onboarding
and coordination of Direct Care Workers (DCW) from hire to
assignment. Ensuring Excellence: Conducting home visits and
reviewing service plans to maintain our high standards of care and
compliance. Problem Solving: Managing scheduling changes and
researching incidents or grievances to ensure continuous service
improvement. Qualifications Education: High school diploma or
equivalent. Experience: One year of experience in service
coordination or delivery is preferred. Leadership: Two years of
supervisory experience (or equivalent college studies) preferred.
Certifications: CPR/First Aid, Article 9, and Principles of
Caregiver certifications. Skills: Proficiency in business software,
excellent professional communication, and the ability to manage
complex documents and deadlines. Ready to empower others and grow
your career? Apply today to become a vital part of "One
Mosaic."
Keywords: Mosaic, Calexico , Service Support Specialist, Healthcare , Yuma, California
