Learning and Development Manager

Company: sdgoodwill
Location: San Diego
Posted on: May 23, 2025

Job Description:

About UsAre you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill, we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization funded by resalable goods. Last year alone, we kept 10 million pounds of donated goods from hitting landfills. Through reselling donated items, we provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.OverviewPOSITION SUMMARY: Oversees the Goodwill Industries of San Diego County's (GISD) learning and development programs and manages the Learning and Development Coordinator. Promotes, supports, and ensures Department Managers utilize the Career Pathway Steps program, including three-month onboarding plans, Leader Classes, and other training opportunities to develop and advance ambassadors. Collaborates with Human Resource Recruiters to review and approve qualified candidates for the Paid Training Program. Communicates with management on the hiring and training of trainees to monitor progress. Works with the Learning and Development Coordinator to implement the Paid Training Program and facilitate the Career Pathway Steps classes, along with other organizational trainings. Works with the Director of Learning and Development to assess organizational needs, design, and implement new training to increase program effectiveness.ResponsibilitiesESSENTIAL FUNCTIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Essential Functions Include:

• Oversees the learning and development programs, including Onboarding, Career Pathway Steps, Paid Training Program, and other organizational training.
• Ensures the Career Pathway Program, Paid Training Program, and other trainings are implemented according to organizational goals and meet specific outcomes.
• Manages the implementation and execution of the Career Pathways Leader Steps 1, 2, and 3, and monitors progress. Supports facilitation of Career Pathway Classes and Corporate Onboarding.
• Promotes alignment of Career Pathway Leader Step 1 with organizational goals. Visits sites regularly to support managers in coaching their ambassadors and achieving department outcomes.
• Assists in facilitating Career Pathway Classes, including Management Development Program and 7 Habits of Highly Effective People, among others.
• Recommends curriculum updates and develops new curriculum for the Career Pathway Program.
• Oversees the administration of the ADP Learning Management System, ensuring all managers are trained and confident in its use. Recommends and creates a premium course library to supplement the program.
• Guides the Learning and Development Coordinator in training and supporting Learning and Development Trainers, ensuring quality instruction and effective coaching.
• Supports the training of ambassadors and new hires in collaboration with the Coordinator.
• Works with the Coordinator to promote the Career Pathways Program and coaches managers on using the Leader Step 2 class to prepare ambassadors for supervisory roles.
• Guides the Coordinator in conducting assessments for Paid Trainees and resolving issues objectively.
• Collaborates with department leaders to support effective placement in the Paid Training Program.
• Researches educational opportunities and promotes them to ambassadors, including tuition reimbursement programs.
• Works with Career Advisors and Employment Service Managers to update and improve workshops offered through Community Employment Centers.
• Coaches the Learning and Development team on organizational expectations and core values.
• Provides feedback on new training opportunities and program improvements, working with leadership to develop organizational training.
• Ensures training is tailored to adult learners and applicable in vocational settings.
• Ensures excellent customer service from the Learning and Development team.
• Stays updated on latest training techniques and technologies.
• Participates in scheduled department meetings.
• Performs other duties as assigned.QualificationsSkills & Abilities:Education: GED or High School diploma required; AA degree, certification, or equivalent experience (2-year degree preferred); BA or BS preferred.Experience: Minimum of 5 years in a related field or 5 years of GISD experience in level 5 or 6 position, or a combination thereof.Computer Skills: Proficiency in MS Office, MS Project, email, and internet.Certificates and Licenses: Valid CA driver's license, proof of insurance, and acceptable driving record.
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Keywords: sdgoodwill, Calexico , Learning and Development Manager, Executive , San Diego, California